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The Surf Tech team are a dedicated team who are passionate about IT and providing excellent customer service to our clients.

If you are interested in joining a forward thinking company then please feel free to apply for any positions listed below by sending your CV and covering note to .

We would request that recruitment agencies do not contact us.

3rd Line Senior IT Support Engineer

Working hours: 8.30am – 5.30pm with an hour’s lunch
Salary: £30,000+
Location: Stourport on Severn, Worcestershire

Brief overview of the role

If you are passionate with a will to succeed, then Surf Tech IT would love to hear from you. The successful candidate will have, as a minimum, a strong understanding of standard IT technologies (to include desktop, firewall, networking, backup, printers, server) and have a strong desire to deliver a high quality service to external customers, primarily within approximately a 2 hour Stourport.

Vacancy description

This is an IT support role and will be supporting the customers in the business by:

  • Working with Senior Management team to provide top level IT expertise
  • Providing IT Troubleshooting via telephone and remote support software
  • 3rd line escalation from 1st and 2nd line support engineers
  • To provide some onsite solution implementation
  • Providing high level customer care and building relationships with customers
  • To build personal knowledge of their product portfolio
Desired skills

You will have:

  • Previous experience of working in an IT environment to the requisite level of technical understanding
  • Knowledge of virtualisation technologies (Hyper-V/VMWare).  Also Server, Storage and Networking would be preferred
  • Ability to produce clear and concise documentation
  • Microsoft Windows Server technology design and implementation
  • Good knowledge of Active Directory/Microsoft Exchange design and implementation
  • Administer Office 365 suite
  • Understanding of security solutions such as implementation of Nextgen Firewalls
  • Ideally candidate will hold MCSE/MCITP and VCP would also be beneficial
Personal qualities

You will have:

  • Suitable personal skills to build relationships with clients
  • Highly effective communication skills and phone manner
  • Ability to handle challenging customer situations and work under pressure
  • Ability to prioritise work-load and multi-task
  • Ability to work in a proactive, methodical manner whilst having attention to detail
  • Strong Problem Solving skills
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