The reality of choosing an IT service is that you need to be able to trust that provider to deliver the right solutions at the right price and to offer you a consistently reliable service.
We understand that while your IT systems are important, the technology is secondary to the needs of the business. Technology is a tool to enable you to run an efficient organisation and work in a more productive way, and our solutions reflect this.
Our goal is to communicate effectively, and we are committed to explaining everything in clear, jargon-free terms.
Strategic IT Advice
In addition to day-to-day support, we can assist you in preparing for any eventuality by developing a disaster recovery plan and regularly testing backups to ensure your data is safe.
Building Long-term Partnerships
At Surf Tech IT we aim to become part of your team, collaborating with you to set up the right systems for your business. We understand your business development needs and can help you to make long-term plans.
Guaranteed Response Times
We aim to respond to any issues you have within eight hours. We will often be able to respond more quickly, but this realistic response time enables us to provide you with support at a sensible price.
As a Surf Tech IT customer, you’ll have access to your own online dashboard where you can see exactly how much support you’re getting each month. This enables you to see the value of the service we’re providing, including the number of calls you’ve logged and the average response time. If you find you need to drop your service level down then you can easily do so.
Proactive Customer Care
We work proactively and will make recommendations that will help you prevent problems before they arise. We’ll also proactively monitor your IT systems so that we can anticipate and respond to issues at the earliest opportunity.
We are proud to work together with partners; Microsoft, Apple, Dell, Symantec, McAfee, Hewlett Packard, Cisco and Trend Micro. Working with world renowned partners ensures our customers have confidence in the latest technology and products available.