Video Update : Chatbots Better Than Google Search?

How we can help

Need help with your Managed IT Services?

Our team are available Mon – Fri: 7:30am-5:30pm

Call Now On:
Stourport: 01299 848311 Hereford: 01432 663026

Technical Support

This video-update outlines when a chatbot gives you more relevant help than just a Google Search.

Google Rating

5.0

Based on 45 reviews

Surf Tech IT Ltd

5.0

Jo Arnold

08:05 22 Aug 24

We have been working with Surf Tech IT for over 6 years now, the team are great - friendly, approachable and very knowledgeable. I would highly recommend them.

Wood Nails

14:15 02 Aug 24

Moved our service desk over to Surftech 12 months ago from Babble who were dreadful and cannot say enough good things about them since the move. Highly recommend.

James King

20:24 18 Jul 24

First class service from Matt and the team. Would most certainly recommend to anyone.

Jo Harrigan

11:38 18 Jul 24

I can't recommend Suftech IT Highly enough for the level of support and service that they give our company. The staff there are always so pleasant and polite and couldn't be more helpful. Nothing is ever too much trouble for them.

ggp glass

10:51 08 Jul 22

Excellent Service and extremely helpful staff.Installed a new system for us at work to replace the old system. Minimal fuss and upheaval.Thanks to Matthew and the team

James Cottington

17:57 16 Mar 22

We have worked with Matt and his team at Surftech for more than 2 years now, both from a procurement perspective , providing us with laptops and hardware etc and also as an IT first line support company for my Business Swift Temps NW Ltd, myself and my team have found them to be responsive to any scenarios put to them with a very competitive pricing structure. I would have no hesitation to recommend Surf Tech to anyone.

James Mifflin

10:23 22 Dec 21

Great, personalised service.

Emily Davies

12:42 16 Dec 21

We are very happy with the service we are provided by Surf Tech IT. Responsive is the best way to describe this, as every query we raise is replied to in a timely manner, if the answer is unknown at that stage, we are acknowledged and kept updated. Thanks again to the support team for their ongoing assistance.

Emma Finch

11:35 16 Dec 21

Matthew Parson and his team have provided us with a first class service since day one and are professional, responsive and effective in all aspects of their business. I cannot recommend them more highly.

David Horn

09:11 15 Dec 21

Extremely helpful, reliable and provide an excellent service.

Ian White

13:41 28 Jul 21

Can only speak really highly of Matt and all those at Surftech. Very professional friendly and always there to help. A real credit to their industry. I would have no hesitation in recommending them to other people.

Nicholas Daffern

13:11 27 Jul 21

Matthew Parsons and his team at Surf Tech IT provide an excellent service for our IT support and also our office phone support. Response times are very quick and any issues have been sorted same day often within the hour. Highly recommended.

mark whitehead

12:55 27 Jul 21

great professional service.

Chris Parkes

13:32 12 Mar 21

Surf Tech IT have been a crucial support partner for our company over the last 6 years. Whether we have required new and upgraded equipment or critical support, Surf Tech have been there for us every time without fail. We wouldn't ever consider a move to anyone else.

ali barnes

19:12 11 Mar 21

Surf Tech have been supporting our business for approaching three years now. They set everything up for us and provide support and advice as we need it. They are fantastic. They are quick, reliable, pragmatic and don't make us feel daft when we ask what are often undeniably daft questions. They are helpful and always have ideas and suggestions that end up making our lives easier, I would wholeheartedly recommend them.

Christopher Rouse

15:52 10 Jan 21

The team are always super helpful and on hand ready to save the day when your IT has let’s you down. Surftech are both reliable and will always work hard to look after you!

Helen Bower

14:58 07 Dec 20

The team at Surf Tech IT are very responsive when we need help and they always keep us informed so communications are also excellent. Matt helped us upgrade our equipment and personally installed new kit for us avoiding any delays. We highly recommend them and their services.

Stephen Wake

11:18 20 Nov 20

We changed from our previous IT support company to SurfTech on 01JAN2020. We have found SurfTech to be extremely good value. They are professional, responsive and the quality of their work for us in this past year has been exemplary. All things IT in one place and under the control of one company. IT for us is a trouble free process that I no longer think about and I have no concerns about. SurfTech just take good care us! SurfTech are not on the door step of our offices but that has had zero impact on their ability to support us. Not considered as a supplier - but a very key and important partner who are part of our business continuity plans. If you have IT support issues, give SurfTech a try.

Debbie Coles

15:35 19 Nov 20

Service is excellent, nothing is a problem , the team at Surf Tech become part of your team in the workplace. Great can do attitude and so easy to deal with from enquiry to resolution.Thank you guysDebs Coles

David Farrance

12:53 19 Nov 20

Best investment in starting a new business was to use Surf Tech, they have saved me huge amounts through their excellent and prompt service.

Nigel Serrell

11:51 17 May 20

Reasonable service

Kate Icke

13:56 21 Oct 19

I can't thank the Surf Tech IT guys enough - they have made upgrading my email and website an absolute breeze. The migration was done over the weekend, for my convenience, and everything went without a hitch! Phil was brilliant - answering all my questions (even the dumb ones!) calmly and patiently.....wholeheartedly recommend them for all your IT needs!

Rebecca Cole

12:17 04 Oct 19

Surf Tech It Ltd have recently helped us secure our Cyber Security grant and upgraded all our laptops managing the purchasing, configuring and installation. We are a small business who just need some-one to answer the phone and be patient with us! We have certainly experienced this and whilst still early days, have every confidence that Surf Tech It will meet our IT Support needs both strategically and operationally. Thank You Matt and the team!

Philippe Ingels

09:32 09 Sep 19

I needed a reliable on-site backup system for my business. Surf Tech IT not only advised us on the best solution but was highly professional in getting everything installed and up and running. I would highly recommend them for any IT solutions and support.

Darren Lothian

14:34 03 Aug 19

Matt and his team have helped Wright Freight and Wright Staff with all our IT infrastructure upgrades aswell as invaluable IT support. Highly recommend to any company looking for IT support.

Wright Staff

17:12 09 May 19

Outstanding service, and technical support. Always on hand to solve any IT problem we have had.

Hill HR Consultancy Ltd

16:19 03 Dec 18

I highly recommend Surf Tech IT. 1st class service. They fully listened and understood what I needed, effortless remote installation and then talked me through how to use it. And I now have someone on hand that I trust.

Julie-Anne Bourne

23:09 04 Nov 18

Really grateful to Matt and his team for helping to diagnose the problem with our PC. Very efficient, and would certainly use again. Would happily recommend.

Sarah Poulton

11:06 01 Nov 18

Very pleased with the level of service received from Surf Tech IT. All issues very quickly resolved. Quality of service has been exceptional.

Philippa Mendoza

11:43 30 Oct 18

Matthew gave us fantastic service - he recommended really good laptops and equipment, along with the right software for our business. He was knowledgeable, understood what we needed and was quick to get everything sorted and set up for us. He's also very responsive and gets back to us quickly when we have a query. I'd recommend him without hesitation to anyone needing IT equipment, advice and services.

Ulula Baby Food

08:47 23 Oct 18

Great to work with Surf Tech. Create simple but highly effective solutions at reasonable prices. Matt and his team respond quickly and effectively.

Jeanne Whatmore

20:42 11 Oct 18

Bright Lights uses Surf Tec IT for all our IT needs. The main resons we use Surf Tec IT is for it's quick response and calm level of professionalism. Example one Friday afternoon our IT system went down which stopped all our machines and meant orders stopped! With an instant phone call to Surf Tec IT, John took remote control access of our system and had the system working within the hour.

Shah & Co Accountants

08:18 09 Oct 18

Alec Wolinski

16:13 24 Jan 18

Matthew provided a 5 star service from start to finish. He was true to his word and extremely knowledgeable. He listened to what we wanted, advised and delivered exactly what he'd promised. He made sure everything worked before leaving and followed up. I would recommend him without a moments hesitation to anyone wanting a job done well. He's also an extremely pleasant guy to have around. I know who to turn to if I ever need help or support in the future.

Simon Downes

16:27 05 Jan 18

Surf Tech have recently completed a major upgrade to all of our IT systems we are absolutely delighted with how they seamlessly migrated all of our information and accounts with absolutely no disruption to our day to day working, Matthew and the team kept us well informed and helped us through one or two teething problems with new systems which helped a great deal, I would have no hesitation in recommending Surf Tech.

Kevin Brent

19:00 04 Jan 18

Nothing but praise for Surftech IT. We've found the support to be timely and excellent each time we have had occasion to use it saving us considerable time against trying to muddle through ourselves. Where we have recommended Surftech to other businesses, we have had great feedback from those businesses about their managed service support

paul platnauer

08:25 27 Dec 17

I Recieved great service from this company , and they did a first rate job installing our Network,

Magdalena Lech

08:56 05 Dec 17

Great service! Keep up the great work....

S Jones

10:34 01 Dec 17

I would recommend Surf Tech IT to anyone. They were professional, courteous and very good to deal with. The hardware installed in our house has enabled the most difficult places to receive excellent wifi coverage. Thank you.

Lesley White Lsd

11:32 30 Nov 17

Surf Tech are absolutely brilliant. I cannot recommend them highly enough. We are quite high maintenance ;) with Cloud Accounting, server and remote workers and they give us instant support whenever we need it. If you waste any time on your IT get them on board. We have never looked back.

Daniel Abel

14:50 29 Nov 17

I have nothing but positive things to say about Surf Tech IT. We have used them as our I.T provider for over a year now and the speed and service we receive is the best we have had in our many decades of trading. It's refreshing to be able to reach someone any time and nothing is too much to ask. Keep up the good work Matt, Jon and the rest of the team.

Gerard Jennings

13:55 29 Nov 17

We’ve worked with Surf Tech IT over the past 18 months, they provide IT Support to our business as well as advising on hardware and helped tidy up our Comms Cabinet since our recent office move. Originally we found it difficult to find a good IT company who could service our needs and Surf Tech have delivered exactly what was expected and on time, every time. The team are methodical ensuring that everything they do is completely correctly and to a high standard. We highly recommend Surf Tech IT to any business looking for a professional IT partner.

Carl Murphy

10:56 29 Nov 17

We have recently starting using Surf Tech IT - best decision we made! They spent time listening to all our IT needs and proposed sensible solutions tailored to suit us. Such a relief to have someone to call for advice & support. Would definitely recommended them.

ash rajput

10:55 29 Nov 17

Recently with the pressure of moving our whole Factory and offices Surf Tech IT carried out full installation of our IT and security system, there project management skills are of the best, they took a great deal of pressure away from us and the end result was exactly the way we wanted it thanks to Matt and his team, we will of course continue to use you services when needed. Thanks again.

Stewart Lindsay

10:55 29 Nov 17

Cannot speak highly enough of the guys at Surf - they look after us so well, and have done from the moment they took us on. What's great is that we feel able to call them at any time and they will give us all the time and attention we need to resolve our problem there and then - no call backs, no waiting - and most importantly, they treat every request with the same high levels of attention, no matter how small. We are extremely happy to have them looking after us.

See all reviews Write a review

Video Update : Chatbots Better Than Google Search?

Other News Articles

Featured Article : Brazilian Ban For X

Tech Insight : What's All The Fuss About Telegram?